bc999 Privacy Policy
At bc999, protecting the personal data of our players is a responsibility we take seriously. This Privacy Policy explains exactly what information we collect, how we use it, who we share it with, and the rights you hold as a bc999 account holder in Bangladesh. We are committed to full transparency in every aspect of our data practices.
How bc999 Protects Your Data
We handle your personal information with the highest standards of care. Here is a quick summary of our core privacy commitments to every bc999 player.
Encrypted Data Storage
All personal and financial data stored on bc999 servers is protected with 256-bit SSL encryption. Your account credentials, transaction history, and identity documents are never stored in plain text and are accessible only to authorised bc999 personnel.
No Unauthorised Third-Party Sharing
bc999 does not sell, rent, or trade your personal information to third parties for marketing purposes. Data is shared only with payment processors such as bKash, Nagad, and Rocket where strictly necessary to complete your transactions, or where required by applicable law.
Player-Controlled Preferences
You retain control over the marketing communications you receive from bc999. You may update your communication preferences at any time from your account settings. Opting out of promotional emails does not affect essential transactional notifications related to your account activity.
Transparent Data Collection
bc999 collects only the information that is genuinely necessary to operate your account, process payments, verify your identity, and comply with legal obligations. We do not collect data speculatively or beyond what is described in this Privacy Policy.
Defined Retention Periods
bc999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Account data for closed accounts is retained for a limited period before being securely deleted or anonymised.
Your Rights as a Player
As a bc999 player, you have the right to access the personal data we hold about you, request corrections, and in certain circumstances request deletion. To exercise any of these rights, contact our support team at [email protected] and we will respond within 30 days.
Important Notice: This Privacy Policy ("Policy") governs the collection, use, storage, and disclosure of personal data by bc999 ("the Platform", "we", "us", "our") in connection with your use of the bc999 website and services at https://bc999.im. By registering an account or continuing to use the bc999 Platform, you confirm that you have read and understood this Policy. Please review it carefully before providing any personal information.
1 Introduction
bc999 is a premium online casino and sports betting platform designed to serve adult players in Bangladesh. As a platform that processes financial transactions and maintains player accounts, we necessarily collect and handle personal data as part of our normal operations. We are committed to handling that data responsibly, transparently, and in accordance with the privacy standards that our players reasonably expect.
This Privacy Policy applies to all personal data collected through the bc999 website (https://bc999.im), the bc999 mobile web application, all communications between bc999 and its registered players, and any other point of contact through which a player provides personal information to bc999. It applies to all current and former bc999 account holders, as well as individuals who browse the Platform without registering.
This Policy should be read in conjunction with the bc999 Terms & Conditions and the bc999 Responsible Gaming Policy. Together, these three documents form the complete legal framework governing use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall take precedence.
2 Data We Collect
bc999 collects personal data that falls into several distinct categories. The specific data collected from any individual player will depend on the nature of their interaction with the Platform.
| Category | Examples of Data Collected | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, national ID number, passport number | At registration and during KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city, district) | At registration and when updated by the player |
| Financial Data | bKash account number, Nagad account number, Rocket number, Upay number, masked Visa/Mastercard details, transaction history | When a deposit or withdrawal is processed |
| Gaming Data | Bet history, game preferences, session duration, win/loss records, bonus usage | During active gameplay and betting activity |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution | Automatically when accessing the Platform |
| Usage Data | Pages visited, features used, links clicked, time spent on the Platform | Automatically during each session |
| Communications Data | Records of live chat conversations, email correspondence, and support tickets | When you contact bc999 support |
| Verification Documents | Scanned or photographed identity documents submitted for KYC purposes | During identity verification processes |
bc999 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data, or health information. If any such data is inadvertently provided by a player (for example, within a support message), it will not be processed for any purpose beyond resolving the specific support matter.
3 How We Collect Data
bc999 collects personal data through the following channels:
- Direct interaction: Data you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
- Automated technologies: Technical and usage data collected automatically through cookies, server logs, and similar tracking technologies each time you access the bc999 Platform. See Section 7 for full details on our cookie practices.
- Payment processors: Confirmation and status data returned by mobile wallet providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) when processing your transactions. bc999 does not receive or store your full card numbers or mobile wallet PINs — these remain with the respective payment service providers.
- Identity verification services: Where bc999 uses third-party KYC verification tools to confirm the authenticity of identity documents, those services may return verification results to bc999. bc999 does not receive raw document data beyond what you directly submit.
- Fraud and security systems: Automated risk-assessment and fraud-detection tools that analyse patterns in account activity, login behaviour, and transaction data to identify potential security threats.
4 Purpose of Processing
bc999 processes your personal data for the following specific purposes:
- Account management: Creating, maintaining, and securing your bc999 player account, including processing login requests, managing account settings, and communicating essential account-related notifications.
- Identity verification (KYC): Confirming that you meet the 21+ age requirement and verifying your identity in line with our anti-money laundering obligations. KYC checks may be triggered at registration, before a withdrawal is processed, or at any point where unusual account activity is detected.
- Payment processing: Facilitating deposits from and withdrawals to your registered payment methods, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Transaction data is retained for accounting and dispute resolution purposes.
- Service delivery: Providing access to the bc999 game library, live casino, sportsbook (including cricket markets), and all other Platform features. Gaming data is necessary for session management, game continuity, and fair-play monitoring.
- Customer support: Responding to your enquiries, resolving disputes, and managing complaints. Communications data is retained to maintain continuity across support interactions.
- Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, and other forms of misconduct on the Platform.
- Legal compliance: Meeting our obligations under applicable laws and regulations, including responding to lawful requests from competent authorities.
- Responsible gaming: Monitoring player activity for signs of problem gambling, enforcing self-exclusion requests and deposit limits, and ensuring that players who have opted into responsible gaming tools receive the appropriate protections.
- Marketing communications (with consent): Sending promotional offers, bonus notifications, and event announcements — such as BPL cricket promotions and Eid bonus campaigns — to players who have opted into marketing communications. You may withdraw this consent at any time.
- Platform improvement: Analysing aggregated usage data to understand how players interact with the Platform, identify technical issues, and improve the overall user experience.
5 Legal Basis for Processing
bc999 processes personal data on the following legal bases, depending on the purpose and type of data involved:
- Contractual necessity: Processing that is necessary to perform the contract between bc999 and the player — i.e., to provide the online casino and sports betting services you have registered to use. This covers account management, payment processing, game delivery, and customer support.
- Legal obligation: Processing that is required to comply with applicable legal requirements, including identity verification, anti-money laundering checks, and responding to lawful requests from regulatory or law enforcement authorities.
- Legitimate interests: Processing that is necessary for bc999's legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes fraud prevention, platform security, responsible gaming monitoring, and platform improvement analytics.
- Consent: Processing for marketing communications and certain non-essential cookies, where bc999 relies on your explicit opt-in consent. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.
Withdrawing Consent: Where bc999 processes your data on the basis of consent, you may withdraw that consent at any time by updating your preferences in your account settings or by contacting support at [email protected]. Withdrawal of consent does not affect your ability to continue using the core bc999 Platform services.
6 Sharing Your Data
bc999 does not sell your personal data to third parties under any circumstances. We share personal data only in the following limited contexts:
- Payment service providers: Transaction data is shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process your deposits and withdrawals. These providers process data under their own privacy policies and are bound by contractual obligations to protect your data.
- Identity verification services: Where a third-party KYC provider is used to verify your identity documents, limited identity data is shared with that provider solely for verification purposes. The provider is contractually prohibited from using your data for any other purpose.
- Game content providers: Technical session data (such as a session token and stake amounts) may be exchanged with game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to load and settle games. These providers do not receive your full personal profile.
- Legal and regulatory authorities: bc999 will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or in connection with the investigation of suspected criminal activity.
- Fraud prevention agencies: In cases of suspected fraud, money laundering, or serious terms violations, bc999 may share relevant data with fraud prevention organisations or industry bodies.
- Professional advisers: bc999's legal counsel, auditors, and compliance consultants may access personal data where strictly necessary in the exercise of their professional functions, subject to confidentiality obligations.
All third parties with whom bc999 shares personal data are required to handle that data in accordance with applicable privacy standards. bc999 does not permit third parties to use your personal data for their own marketing purposes.
7 Cookies & Tracking Technologies
bc999 uses cookies and similar tracking technologies (such as local storage and session storage) to operate the Platform effectively and to improve your experience. The following categories of cookies are used:
- Strictly necessary cookies: Essential for the Platform to function. These include session management cookies that keep you logged in across pages and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without materially impairing Platform functionality.
- Functional cookies: Store your preferences (such as your preferred language or display settings) so that you do not need to re-enter them on each visit. Disabling these cookies may result in a reduced experience.
- Analytics cookies: Used to collect aggregated, anonymised information about how visitors use the Platform — pages visited, time spent, and features used. This data is used internally to improve the Platform. Analytics cookies are not linked to your personally identifiable information.
- Performance cookies: Monitor Platform performance, load times, and error rates to help bc999's technical team identify and resolve issues promptly.
bc999 does not use third-party advertising cookies or behavioural targeting cookies. bc999 does not participate in cross-site tracking networks. Your browsing activity on bc999 is not shared with external advertising platforms.
Managing Cookies: You can control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to use certain features of the bc999 Platform, including maintaining a logged-in session. Your cookie preferences are stored locally on your device.
8 Data Security
bc999 implements a multi-layered security framework to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our security measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and bc999 servers, ensuring that your login credentials, payment information, and personal data cannot be intercepted in transit.
- Encrypted storage of sensitive data fields, including passwords (stored as salted hashes), financial data, and identity document references, on secure servers located in controlled environments.
- Role-based access controls that restrict access to personal data to only those bc999 employees and contractors with a legitimate operational need to process it.
- Regular security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
- Real-time intrusion detection and monitoring systems that alert the bc999 security team to suspicious access patterns or data exfiltration attempts.
- Two-factor authentication available for player accounts to provide an additional layer of protection beyond username and password.
Despite these measures, no digital platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, bc999 will notify affected players and, where required, the relevant authorities, within the timeframes required by applicable law.
Your Role in Security: The security of your bc999 account also depends on the strength and confidentiality of your own credentials. bc999 strongly recommends using a unique, complex password for your account and enabling two-factor authentication. Never share your login details with any other person. If you suspect your account has been compromised, contact bc999 support immediately at [email protected].
9 Data Retention
bc999 retains personal data for as long as is necessary to fulfil the purpose for which it was originally collected and to comply with any applicable legal, regulatory, accounting, or reporting obligations. The following general retention principles apply:
- Active account data: Retained for the full duration of your account's active life on the Platform, plus a period of up to 7 years following account closure to meet financial record-keeping and anti-money laundering requirements.
- Transaction records: Financial transaction data is retained for a minimum of 5 years from the date of each transaction in accordance with standard accounting and compliance requirements.
- Identity verification documents: KYC documents are retained for the period required by applicable anti-money laundering regulations, typically 5 years from the date of verification or from account closure, whichever is later.
- Support communications: Records of customer support interactions are retained for up to 3 years to support dispute resolution and quality assurance.
- Analytics data: Aggregated and anonymised usage data, which no longer identifies individual players, may be retained indefinitely for platform improvement purposes.
- Marketing data: Where you have consented to marketing communications, your contact preferences and communication history are retained until you withdraw consent or request deletion, subject to any overriding legal retention obligation.
When personal data is no longer required under the applicable retention period, bc999 will securely delete or irreversibly anonymise it so that it can no longer be associated with you.
10 Your Rights
As a bc999 player whose personal data we process, you have the following rights in relation to your data. To exercise any of these rights, please contact bc999 support at [email protected]. We will respond to all verified requests within 30 days.
- Right of access: You have the right to request a copy of the personal data that bc999 holds about you, along with information about how it is processed and on what legal basis.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data fields (such as your registered email address or mobile number), you may be able to update this directly within your account settings.
- Right to erasure: You may request that bc999 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you have withdrawn consent and no other legal basis applies. Note that this right is not absolute and may be limited where retention is required by law.
- Right to restriction: You may request that bc999 restrict the processing of your data in certain circumstances, such as while a rectification request is being assessed.
- Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
- Right to object: You have the right to object to processing based on bc999's legitimate interests, including profiling for fraud prevention purposes, where you believe your rights and freedoms override those interests.
- Right to withdraw consent: Where processing is based on your consent (including for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Identity Verification for Data Requests: To protect your privacy, bc999 will verify your identity before processing any data subject rights request. This may involve asking you to confirm certain account details or provide a copy of your identity document. We will never release personal data to an unverified requestor.
11 Children & Minors
The bc999 Platform is strictly intended for adults aged 21 and above. bc999 does not knowingly collect personal data from any individual under the age of 21. Registration on bc999 requires a declaration of age, and bc999 may request documentary proof of age at any time.
If bc999 becomes aware that personal data has been collected from a person who is under 21 years of age, that account will be immediately suspended, any winnings will be forfeited, and any deposits received will be returned to the originating payment method. The personal data of the underage individual will be deleted from bc999 systems as promptly as practicable.
If you are a parent or guardian and believe that your child has created a bc999 account or submitted personal data to bc999, please contact us immediately at [email protected]. We will take prompt action to investigate and close the account.
12 International Data Transfers
bc999 primarily serves players located in Bangladesh and processes the majority of personal data within the region. However, some of our technology partners — including certain game studios and payment infrastructure providers — may process data in locations outside Bangladesh. Where such transfers occur, bc999 takes steps to ensure that adequate protections are in place, including contractual data protection clauses and security assessments of recipient organisations.
bc999 does not transfer personal data to jurisdictions that do not offer an adequate level of data protection without first establishing appropriate safeguards. If you have questions about specific international transfer arrangements applicable to your data, please contact [email protected].
13 Policy Amendments
bc999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When material changes are made, bc999 will notify registered players by email or through a prominent on-Platform notification, with reasonable notice before the changes take effect.
The effective date at the top of this Policy indicates when the current version was last reviewed and published. We encourage you to review this Policy periodically to stay informed about how bc999 handles your personal data. Continued use of the bc999 Platform after an updated Policy has been published constitutes your acknowledgement of the revised terms.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bc999 handles your personal data, please contact the bc999 Data Support team using the details below:
- Email: [email protected] (responses within 4 hours)
- Live Chat: Available 24/7 directly through the bc999 Platform
- Response language: English
- Data subject rights requests will be acknowledged within 5 business days and resolved within 30 calendar days
bc999 takes all privacy-related enquiries seriously. If you are not satisfied with our response to your privacy concern, you may escalate the matter through the formal complaints process described in the bc999 FAQ, available at /faq.
Security & Trust Standards
bc999 maintains industry-leading security certifications and data protection standards to keep every player's information safe at all times.
Explore bc999 With Confidence
Now that you understand how bc999 protects your personal data, join thousands of players across Bangladesh who trust bc999 for premium casino games, live cricket betting, and instant bKash and Nagad transactions — all in a fully secure environment.